There are two Types of Errors :
- Data Error (Issue with your application)
- System Error (Issue with the Lender System)
You can troubleshoot these types of errors by checking the error message. This can be done by going into the Status Tracking Tab
To get more information please click on the Blue triangle.
Look for Keyword in the error message. Ex: The value "Meander". This is an issue with the street type Meander. Check for any address that as a street type "Meander" and amend it accordingly and resubmit the application.
If you are unable to find the error or if it is not clear, please contact Mercury Helpdesk via chat or email firstname.lastname@example.org and the team will be happy to assist.
System Errors can occur due to Lender Gateway Outage or if the lender is performing a System Maintenance.
If you see a system error under Status Tracking Tab please contact Mercury Helpdesk.