Password Assistance is available if you forget your password, or become locked out due to too many incorrect password attempts.
About Mercury Passwords
You need to have a mobile number and valid email address entered into your Mercury user account for this to work. If you do not have a mobile number entered in Mercury, ask someone with Partner level access in your company to do the following:
Open Mercury >> ADMIN >> Manage Users>> Manage Existing Users>> Double click on your name>> Click "Set Password">> Enter in your new password>> Enter your mobile number >> Click Save.
The helpdesk do not store passwords on their system. If a password has been forgotten it needs to be reset via the automated Mercury Password Reset process below.
Resetting your password
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Click Forgot Password? at the login screen.
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Follow the prompts, which will ask you to enter your CA number (eg CA12345), and email address.
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Click Send SMS Verification Code which will send a text message containing the verification code to your mobile phone.
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Enter the verification code and click OK
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An email will then be sent to you, which will allow you to access Mercury and set a new password.
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