Mercury Foundations Training
Before you are able to access Mercury you will be required to complete the Mercury Foundations eLeaning. Mercury Foundations is a 5-minute video followed by a short quiz designed to help you understand the basics of Mercury and where to find any additional information you may need.
Once the quiz has been successfully completed your Mercury account details will be provided.
Note: any additional Admin Mercury users created will also need to complete the Mercury Foundations eLearning.
Training Plan
When you first join with Connective you will complete your Mercury induction training with your Broker Support Manager (BSM). Your BSM will work with you to develop a training plan that best suits your business needs. Generally, we find new members require three sessions of 1.5 hours in order to be comfortable lodging loans and navigating the system.
Broker Support Managers will provide training for all levels of the business from administration through to Directors. This will ensure all members have the know-how and confidence to navigate Mercury and obtain the information they need, for example, commission reporting, loan tracking, compliance documents, lender updates and more.
Broker Support Managers
If you've not heard from them yet or would like to organise additional training, just contact the BSM for your state:
| SA | |
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Elena Alvaro 0477 377 003 |
Justine Hockley 0448 103 249 |
| VIC | |
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Aaron Cody 0448 094 512 |
Mark McColl 0408 688 055 |
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Kieran Pace 0408 740 848
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Ciara Brown 0439 218 057
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| NSW | |
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George Georges 0475 831 695 |
Loreta Berti 0452 600 260 |
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Wendy Sampson 04077 977 190 |
Kavish Kamal
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James Brett |
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| WA | |
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May Watson 0499 899 060 |
Jamie Ontal 0408 688 700 |
| QLD | |
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Chris Feltham 0448 014 667 |
Tanya Symonds |
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| Justin Callins
0499 699 798 |
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You can also visit the online support material by reading through the Connective Wiki.
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