By default, SMS messages are sent from a Mercury phone number. Register your mobile number in Mercury so that it is your number that appears on the recipient's phone when you send an SMS message from Mercury, rather than the generic Connective mobile number. Refer to Register your mobile for SMS.
Sending SMS messages from Mercury
- Open the People record in the CRM tab.
- Click on the mobile phone icon next to the Mobile field.>
- Enter the text you want to send via SMS. Note: the maximum SMS length is 160 characters.
- Click Send.
- SMS messages are automatically saved against the People record, in the Notes section
NOTE: When sending an SMS to the client, make sure that the client mobile number is a valid Australian number which starts with 04. Otherwise the send SMS function will not work.