Setting up a new user
- You need Partner level access to set up a new user.
- In the Admin tab select Manage Users in the left-hand panel and click on Create Mercury User.
- Fill in the user details. Ensure you add a valid email address and mobile number as they are used to reset the user's password.
- Set a password.
- Set the access level by ticking the appropriate box/boxes under Roles. Refer to Understanding The Access Levels In Mercury for details of the access level for each role.
6. Click Save.
The new user will need the CA number along with their password to login to Mercury.
Note: When creating a new User in Mercury do not include any special character on the name of the user so that when the CA number of the new user will be able to access Apply Online.
Note: When a new CA is created you will have to contact Helpdesk to sync the Mercury Access to Apply Online for the new user to access.