A principal owner can update the following banking details via the Membership Centre in Mercury Nexus:
- Payment of membership fees.
- Commission payments
How to update your banking details for payment of Membership Fees
Direct Debit
- Access the Membership Centre via Mercury Nexus.
- Click on Manage bank account details.
- Click Update Details under the Membership fees
- Choose Direct Debit in the Payment Method drop down box and fill in the following details:
- BSB
- Account name
- Account number
- Tick the Apply to Commission Payments tick box if you wish to apply the same banking details to receive your commission payments.
- Choose the Effective Date. Note: the effective date has a 3 day lead time.
- Click Save Changes.
- Read the disclaimer and click Confirm & Agree to confirm that you “have taken all necessary actions to authorise the change of banking details and Connective may rely on this confirmation in effecting the requested changes.”
Note: all principal owners will be emailed advising of the pending change. - The Change Pending date is displayed under the Membership fees section in red text.
Credit Card
- Access the Membership Centre via Mercury Nexus.
- Click on Manage bank account details.
- Click Update Details under the Membership fees
- Choose your Credit Card in the Payment Method drop down box.
- A direct debit request form will be automatically emailed to you to complete.
- This change request will be processed once the completed form has been received.
- Click Save Changes.
- Read the disclaimer and click Confirm & Agree to confirm that you “have taken all necessary actions to authorise the change of banking details and Connective may rely on this confirmation in effecting the requested changes.”
Note: all principal owners will be emailed advising of the pending change. - The Change Pending date is displayed under the Membership fees section in red text.
How to update your banking details for Commission Payments
- Access the Membership Centre via Mercury Nexus.
- Click on Manage bank account details.
- Click Update Details under the Commission fees
- Update the relevant details:
- BSB
- Account name
- Account number
- Tick the Use these account details for Asset Finance Commission tick box if you wish to apply the same banking details for Asset Finance commission payments.
- Choose the Effective Date. Note: the effective date has a 3 day lead time.
- Click Save Changes.
- Read the disclaimer and click Confirm & Agree to confirm that you “have taken all necessary actions to authorise the change of banking details and Connective may rely on this confirmation in effecting the requested changes.”
Note: all principal owners will be emailed advising of the pending change. - Two-factor authentication is required to submit changes to commission payment banking details. A 6-digit code will be sent to your mobile phone via SMS. Enter the code and click Submit.
- The Change Pending date is displayed under the Membership fees section in red text.
How to cancel a Pending Change
- Access the Membership Centre via Mercury Nexus.
- Click on Manage bank account details.
- Find the pending change you wish to cancel and click Cancel Update.
How to update a Pending Change
- Access the Membership Centre via Mercury Nexus.
- Click on Manage bank account details.
- Find the pending change you wish to update and click Update Details.
- Make the necessary updates and click Save Changes.
- Read the disclaimer and click Confirm & Agree to confirm that you “have taken all necessary actions to authorise the change of banking details and Connective may rely on this confirmation in effecting the requested changes.”
Note: all principal owners will be emailed advising of the update to the pending change.
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