If you are going to charge a fee for your services to a client (commitment fee/service fee/clawback provision and any third party fees) you must provide a quote document to your client.
Your credit guide stipulates that if you do charge a fee then you must provide a quote to the client. This document must be prepared, signed and dated with a copy provided to the client. A signed copy needs to be saved in Mercury under the attachments tab on the opportunity.
The quote needs to be provided to the client upfront along with the credit guide.
The quote needs to be signed and dated, a copy is to be provided to your client and a second copy stored on Mercury.
If you do not charge a fee for service then you do not have to provide the quote to your clients.
The quote template can be generated from the compliance wizard box in Mercury (number 2 in the box). Remember this does not have to be generated if you are not charging a fee for service.
If you have any questions relating to this topic contact compliance@connective.com.au
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