If you want to contact the helpdesk, the best way to do this is to use Connective Chat within Chat operating hours (9:30am - 4pm AEST) or raise a Helpdesk ticket outside of operating hours.
You can do all of this without leaving Mercury Nexus!
Contacting the support teams via email
Accreditations Support : accreditations@connective.com.au
Accounts Support : accounts@connective.com.au
Commissions Support : comms@connective.com.au
Compliance Support : compliance@connective.com.au
Connective Asset Finance Support : caf@connective.com.au
Mercury & Apply Online Support : helpdesk@connective.com.au
Digital Marketing Hub Support : marketinghub@connective.com.au
You can expect contact from the relevant support team within two business hours of creating your request.
More information is your query is always better and may aide the team in providing a fast resolution.
Note : Please ensure that you have sent in a request before following up via reception as they will ask you for your ticket number. This ensures they can forward you on to the correct person for support.
Using Help
- In the top-right corner of Mercury click on the Help button
- Type in a keyword that relates to the question you have.
- You'll see search results from the Connective wiki which may have the answer you require. If still require assistance, click Get more help...
- You can click on live chat between 9:30am and 4pm AEST.
- .
- Otherwise choose the department the issue relates to
- .
- Complete the form and send your query. A member of that support team will be touch.
To Close Connective Chat:
- Click on Options and hit End This Chat
- Click the End button
- Close the help window.
To raise a ticket in the Connective Wiki
- Open any Category and click on Submit a request
- Select the area you need help with
- Complete the ticket details
- Click Submit
Comments
0 comments
Article is closed for comments.