Contacting the Helpdesk

If you want to contact the helpdesk, the best way to do this is to use Connective Chat within Chat operating hours (9:30am - 4pm AEST) or raise a Helpdesk ticket outside of operating hours.

You can do all of this without leaving Mercury Nexus!

Contacting the support teams via email

Accreditations Support : accreditations@connective.com.au

Accounts Support : accounts@connective.com.au

Commissions Support : comms@connective.com.au

Compliance Support : compliance@connective.com.au

Connective Asset Finance Support : caf@connective.com.au

Mercury & Apply Online Support : helpdesk@connective.com.au

Digital Marketing Hub Support : marketinghub@connective.com.au

You can expect contact from the relevant support team within two business hours of creating your request.

More information is your query is always better and may aide the team in providing a fast resolution.

Note : Please ensure that you have sent in a request before following up via reception as they will ask you for your ticket number. This ensures they can forward you on to the correct person for support.

Using Help

In the top-right corner of Mercury click on the Help button
Type in a keyword that relates to the question you have.
You'll see search results from the Connective wiki which may have the answer you require. If still require assistance, click Get more help...
You can click on live chat between 9:30am and 4pm AEST.
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Otherwise choose the department the issue relates to
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Complete the form and send your query. A member of that support team will be touch.