2-Factor Authentication adds another layer of Security to your Mercury. Find out why it's so important and how to set it up.
Why is 2-Factor Authentication being introduced to Mercury?
Data Security has become topical in recent times, and for good reason. In 2016 the Australian Cyber Security Centre polled a number of organisations and found that 90 percent had claimed to have experienced some form of attempted or successful cybersecurity compromise, with 60 percent having caused tangible impacts to the organisation.
These figures suggest that organisations are not adequately focusing on their organisation's cybersecurity.
According to Symantec, a global leader in next-generation cybersecurity, 80 percent of security breaches could have been prevented with 2-factor authentication.
We all have a responsibility to secure the personal information we hold about our customers. 2-factor authentication is an opt-in to this service, however, Connective strongly recommends it as a Security measure for all Brokers.
What is 2-factor Authentication?
2-factor Authentication, also known as 2FA, Multi-factor or 2-step Authentication is a simple, yet effective concept. Something you know (like a password) coupled with something you own (like an authentication code) sent to your mobile phone.
The two factors in Mercury 2-factor authentication are your Mercury password and the authentication code generated by an authentication app on your mobile phone.
You will need to download an authentication app in order to use this service. Below are a couple of free options:
- Google Authenticator
- Office Authenticator
How to set up 2-factor Authentication
2FA in Mercury is role-based and can be set up at the Partner level and the Broker level.
Simply Contact the Mercury Helpdesk through the button or email email@example.com to activate this service.
Once you have been activated via the Helpdesk and have installed an authentication app, you will need to do the first-time setup of 2-factor authentication:
- On the Admin tab, click on My details
- Click on 2-factor authentication
- Open the authenticator app on your mobile phone, and point the camera at the barcode on your screen.
- When setting up 2-factor authentication, authenticator app will generate x2 verification codes, one after the other. Once set up, only 1 will be generated.
- Input each verification code into the Verification code 1 and Verification code 2 fields.
- Click Activate virtual 2FA
Logging in using 2-factor authentication
After you have completed your first-time setup of 2FA you can log in using 2-Factor Authentication:
- Open Mercury
- Type your CA# and Password and select login
- Open your Authentication app and locate the authentication code
- Type in the Authentication code
- Click Submit
What happens if my phone is stolen, I lose it or replace it?
If your phone is stolen, you lose it or replace it, the Mercury Helpdesk can reset your 2-factor authentication.
Once reset you will need to enroll your new mobile phone following the 2FA Setup Process above.
Contact the helpdesk via the button or email firstname.lastname@example.org to have 2FA re-enabled on your device.