If you have any questions about the Digital Marketing Hub platform or the plan you are on, please speak to your BSM, check out the articles here on the Connective Wiki, use the Mercury help icon to submit a ticket or email the Marketing Hub helpdesk team at firstname.lastname@example.org. We aim to respond to any inquiry within 24 hours.
Digital Marketing Hub payments will be invoiced on the first of each month, and included with your monthly Connective invoice. Payment for Digital Marketing Hub will be taken via the same means you are currently paying your Connective monthly fee, for example Direct Debit.
When you subscribe to the DIY Digital Marketing Hub, your first invoice will also include your initial set up fee.
If you wish to cancel your subscription to Digital Marketing Hub, this must be done in writing to email@example.com. Please note you will need to provide 30 days’ notice.
We always welcome your feedback. We want to know what you like, what could be enhanced, ways we can better support you and anything else that would improve your experience. If you have any feedback, please email firstname.lastname@example.org or speak to your Broker Support Manager.