To activate the SMS, RBA and eMag (Premium Only) categories of your Lite Touch or Premium Digital Marketing Hub plan, you will need to assign the relevant categories to your contacts in Mercury. For instructions on how to do this, refer to Section 4 of our Wiki article on Getting Started with your Hub account.
For all new Hub accounts: To check that your contacts have correctly been assigned to the MM-eMag, MM-rba or MM-sms categories, simply select the relevant category folder under Categories in Mercury and you will see a list of all contacts that have been assigned to the category:
If you had a Gold, Silver or Bronze My Marketing plan: First, find which contacts were assigned to which tactics in Mercury. Simply select the tactic you want under the My Marketing folder, see eMag example below: A list of contacts will populate when you select this folder. To move these contacts to the MM-eMag category in the hub, select Categories>Move all to...>Select MM-eMag. To check these contacts have moved across, select the relevant category folder under Categories in Mercury and you will see a list of all contacts that have been assigned to the category. See example above.
|Select contacts in My Marketing tactic||Move to correct MM category in the Hub|