The Digital Marketing Hub provides a flexible platform that allows you to send clients communications at your own pace.
If you have a Lite Touch or Premium subscription to the Digital Marketing Hub, you also have the option of having communications automatically sent to your clients on your behalf – this includes:
- Monthly eMag (Premium only)
- Monthly RBA updates (Premium and Lite Touch)
- Birthday SMS (Premium and Lite Touch)
All you need to do is ensure your account has been set-up correctly so you can be confident your clients are receiving the communications you want them to. Follow these steps to ensure your Digital Marketing Hub account is set-up correctly.
Please note: DIY subscribers don’t have automated campaigns sent to clients. Under this plan, all campaigns are designed and managed by you, at your own pace.
Assign contacts to correct categories
Contacts must be assigned to the appropriate marketing categories (MM – rba, MM – eMag and MM – sms) in Mercury to receive the corresponding communications.
This is not done automatically, so when a new contact is added into Mercury and assigned to the Digital Marketing Hub, you will also need to assign them to the relevant MM categories.
For detailed instructions on assigning people to categories, refer to the Assigning contacts to categories in Mercury article.
If you have assigned contacts to the MM categories and they were not sent the communications, please use the Mercury help icon to submit a ticket or email us at firstname.lastname@example.org and we will investigate.