Multi-Factor Authentication for Mercury

Multi-Factor Authentication (MFA) is available for Mercury. Allowing you easily to protect yours and your clients data. 

In the article you will learn:

• What Multi-factor authentication is 
• Mercury's multi-factor authentication
• Enrolling your device for multi-factor authentication
• Logging in using Mercury multi factor authentication 
• Disabling multi-factor authentication
• Enabling multi-factor authentication

What is multi-factor authentication? 

Multi-factor authentication (MFA) is an authentication method in which a user is granted access only after successfully presenting two or more pieces of evidence (or factors) to an authentication mechanism.

These can be: 

• Knowledge (something the user and only the user knows) - i.e. a password.
• Possession (something the user and only the user has) - i.e. security token only accessible via mobile phone. 
• Inherence (something the user and only the user is) - i.e. fingerprint, face or voice recognition. 

Mercury's multi-factor authentication

Mercury's multi-factor authentication requires, in addition to you username and password, a push notification sent to your mobile phone using the Auth0 Guardian App, which is available from the iPhone and Android apps stores. 

Important!: If you have 2-factor authentication already set up, on Wednesday 18th December you will need to enroll for multi-factor authentication. 

Enrolling your device for multi-factor authentication 

1. When you log into Mercury you will be taken to the authentication page. 
2. Download the Auth0 Guardian app or if already done click 'I have already downloaded it'
3. 
4. Open the Auth0 Guardian App and in the top-right corner press the plus symbol
5. Your camera will open. Point it at the bar code displayed on the authentication login page:
6. 
7. You will be asked to copy the code and store it in a safe place. This is so that if there are any issues with logging in in the future you can use this code to log in. 
8. Check 'I have safely recorded this code' and press the arrow to continue
9. 
10. You are now all set up and will see a confirmation page. Press Continue. 
11. You now need to log in using multi-factor authentication (see below instructions)

Logging in using Mercury multi factor authentication  

1. After logging in or enrolling MFA you will be taken to the following screen
2. 
3. Open the Auth0 Guardian app and click Allow
4. 
5. You will be logged in to Mercury

Resetting multi-factor authentication

You can reset multi-factor authentication in the admin app: 

1. Go to https:apps.connective.com.au
2. Click on Admin and click Reset MFA
3. 

Enabling/disabling multi-factor authentication

You can enable or disable multi-factor authentication in the admin app. 

1. Go to https:apps.connective.com.au
2. Click on Admin and check or uncheck Enable Multi-factor Authentication (MFA)
3. 

Note : Multi-Factor Authentication is not available on Mercury Desktop