Why have my records been overwritten with another records information

There are third party applications and browser extensions which can interact with your Mercury record fields. Last Pass is a popular password extension which runs in the browser. Without the below setting change it can replace data in your records with previously accessed record information.

Note: All staff who use both Last Pass and Mercury should make the changes below.

Login here with your Last Pass account
https://lastpass.com/?ac=1

Then click your account top right and go into Account Settings.

Click into the 'Never URLs' and add the following URLs for Mercury 5 and the new platform applications.

Choose 'Never do anything'

Set Mercury to 'Never Fill Forms'

https://m5.connective.com.au/mercury5/

https://crm.connective.com.au/#/

https://research.connective.com.au/#/

https://commissions.connective.com.au/

https://admin.connective.com.au/

After Mercury has been set on the 'Never Urls' in LastPass right click on the LaspPass Icon on the upper right corner of your browser.

Click 'This can read and change site data>Put a Tick on 'When you click the extension' to set LastPass not to change any data again on Mercury.