We have released a new pop-up in Mercury Nexus where you can rate your experience with the new platform and provide feedback straight to the development team.
Where do you find this feature?
We're prompting a small (random) number of user's every day, automatically after login. Once you've received the pop-up you won't be asked again for another 40 days.
However, you can always provide feedback by clicking on the smiley face at the top of any one of the Mercury Nexus applications:
Where does the feedback go and what are we doing with it?
This feedback goes straight to the Mercury development team and is used to better understand how you and other users are experiencing the platform. Some of of the feedback will result in immediate changes, others in longer term initiatives.
What type of feedback are we getting?
Since releasing this feature we have received hundreds of responses, many of those with detailed comments - thank you!
A lot of you are loving the new platform and have gained a lot since embracing it. We're so happy to hear about all the positive experiences you're having.
However there are some of you that have raised issues with the platform. We are taking them seriously and are working hard to resolve them.
What are we doing to resolve the raised issues?
We are contacting all of you that have rated the platform low and/or provided feedback about issues you're experiencing. We are looking to gain information that can help us get to the root cause so we can identify the improvements we need to make.
Information of those issues and how we're addressing them are being posted to the Mercury Tips and Tricks Community group so keep an eye on the Connective Community to keep up to speed.